Terms of service

1. Who we are

nuvols.app is run by Janusz Jacek Kowalski, a self-employed person (autónomo) in Spain, NIF Y8809505J, Calle Els Serrans 8 D, 46137 La Pobla de Farnals ("nuvols.app", "we"). Contact: support@nuvols.app.

2. For businesses only

nuvols.app is sold only to businesses: agencies, freelancers and companies acting for their trade or profession. By creating a workspace you confirm that you act as a business ("you"). Consumer protection rules for distance sales therefore don't apply.

3. The service

nuvols.app is a software service for maintaining PrestaShop stores: outside checks, store safety status, alerts, inventory through the connector and, in paid plans, the features described on the pricing page. We may improve and change the service; we won't remove a paid feature during a period you've paid for.

The connector is a free PrestaShop module, licensed under its own licence, which comes with it.

4. Accounts and workspaces

You keep your sign-in safe and are responsible for what happens in your workspace. You add only stores you're allowed to manage, for example under a contract with the store's owner.

5. Plans, prices and payment

Free is available for any store. Care and Care Pro are subscriptions per store, monthly or yearly; the Migration package is a one-off purchase per store, active for 90 days from purchase. Prices are shown on the pricing page and include VAT; with a valid EU VAT ID the reverse charge applies.

Orders are processed by Stripe, our reseller and merchant of record. Stripe sells the plan to you and its terms apply to the purchase and the payment.

6. Cancellation and refunds

You can cancel a subscription at any time. It ends at the end of the period you've paid for, and the store returns to Free.

Refunds: a subscription period that has started is not refunded. The Migration package is refunded in full if you ask within 14 days of purchase and no migration report or backup has been made for the store yet. Stripe, as merchant of record, may also refund a payment in some cases under its own terms.

7. Store safety rule

Care and Care Pro are only for Supported stores: stores whose PrestaShop and PHP versions still get security fixes, including stores whose host has patched PHP and confirmed it, once nuvols.app offers that confirmation. If a store stops being Supported, monitoring continues, but backups, restores and updates pause until it is Supported again, because changing a store on unpatched software can't be done safely. The app shows the reason and what to update.

8. Your data

The data about your stores stays yours. We process it to provide the service, as described in the privacy policy and, for data about your clients' stores, in the data processing agreement, available on request.

9. Feedback

If you send us feedback, suggestions, ideas or bug reports about nuvols.app or the connector ("Feedback"), you agree that nuvols.app may use, change, publish and build on it freely, for any purpose, without paying you or owing you anything, and without any right in nuvols.app or its products passing to you. You keep any rights in your own material (your store data stays yours); Feedback does not include code or texts you contribute to our repositories, which are accepted only under a signed contributor agreement.

10. Availability and liability

We work to keep nuvols.app available and correct, but we provide it as it is, without promising that it will be uninterrupted or catch every problem. Checks and alerts help you; they don't replace your own responsibility for the stores you maintain.

Our total liability under these terms is limited to the amounts you paid us in the 12 months before the event that caused it. We are not liable for indirect losses such as lost profit or lost data. These limits don't apply where the law doesn't allow them, such as for intent or gross negligence.

11. Suspension and ending

We may suspend a workspace that breaks these terms or puts others at risk, and will tell you why. You can close your workspace at any time; we then delete its data as described in the privacy policy.

12. Changes to these terms

We'll tell you about changes by email at least 30 days before they apply. If you don't agree, you can cancel before then.

13. Law and courts

These terms are governed by Spanish law. The courts of VALENCIA have jurisdiction.

These terms are available in several languages. The English version prevails over the translations.