Privacy policy

1. Who is responsible

The controller is Janusz Jacek Kowalski, NIF Y8809505J, Calle Els Serrans 8 D, 46137 La Pobla de Farnals. Contact: support@nuvols.app.

2. This website

This website sets one cookie, "lang", and only when you choose a language in the language switch: it remembers that choice for a year and holds nothing else. It is strictly necessary for what you asked for, so it needs no consent, and the website uses no tracking or analytics, so there is no cookie banner. When you arrive at the home page without having chosen a language, your browser's language settings and the country Cloudflare derives from your IP address choose the page's language; neither is stored. The website is served by Cloudflare, which processes visitors' IP addresses to deliver and protect it.

3. What the service collects

Account data: your email address, name, workspace, sign-in records and, if you turn it on, your two-step verification settings. The app sets one cookie, which keeps you signed in.

Store data: the addresses of the stores you add, their PrestaShop and PHP versions, modules and themes, uptime results, alerts and a log of actions in your workspace.

What we never collect: the customer, order and address records of your stores. The connector doesn't send them.

4. Why, and on what basis

We process account data to provide the service under our contract with you, and security records for our legitimate interest in keeping the service safe.

For data about your clients' stores, the store owner is the controller, your agency is the processor and nuvols.app is a sub-processor, under a data processing agreement, available on request.

5. Where it's stored

The service's data is stored in the European Union (Cloudflare's EU jurisdiction).

6. How long we keep it

Uptime results: 30 days in detail, 13 months as summaries. Inventory history: 90 days; the current inventory as long as the store is in your workspace. Workspace activity log: 1 year.

A removed store is hidden at once and deleted 30 days later. A closed workspace is deleted within 30 days. Backups, when paid plans open: 30 days on Care, 90 days on Care Pro.

7. Who processes it for us

Cloudflare (hosting and storage), Brevo (email), Sentry (error reports, with personal data removed before they're sent), Better Stack (our status page and the monitoring of our own service) and, when paid plans open, Stripe (payments, as our reseller and merchant of record).

8. Your rights

You can ask for access to your data, its correction or deletion, a copy in a portable form, or object to its processing: write to support@nuvols.app. You can also complain to the Spanish data protection authority (Agencia Española de Protección de Datos, aepd.es).